Google announced plans to upgrade and relaunch its support communities for Home, Nest, and Fitbit products last week. The company’s Home and Nest forums are getting an overhaul that Google describes as “a foundational shift.” Fitbit might be in store for an even greater upgrade, as its current support community predates the Google acquisition. Big changes are in store, and in a statement to Android Authority, Google confirms that everyone’s old posts, complaints, and tips will disappear forever after the switch.
A Google spokesperson told us that “no historical data will be available” after it switches over to the new community support platforms. “To join us, you’ll need to create a new account,” they said. “Once we launch, the current platform will be retired along with all existing profile data as we make way for this new chapter.”
