As OSF HealthCare grew and evolved, so did the complexity of managing facilities operations across the system. Leadership needed a modern and consistent way to understand performance, identify risks and make informed decisions at scale. OSF turned to Pointcore to bring clarity to facilities data by transforming how information was captured, visualized and used across the enterprise.
CHALLENGE
Before partnering with Pointcore, facilities operations across OSF HealthCare relied heavily on decentralized data sources. Teams tracked spending and staffing using spreadsheets, resulting in inconsistent reporting and limited ability to compare performance across facilities.
This fragmented approach made it difficult for leadership to identify trends, spot anomalies or forecast accurately. Preparing for executive and finance meetings required hours of manual reconciliation, often producing insights that were incomplete or outdated by the time they reached decision-makers. Without a unified view, facilities data lacked the consistency and credibility needed to support planning across the health system.
SOLUTION
Using years of facilities expertise, Pointcore designed and deployed a systemwide dashboard framework to unify operational, staffing and capital planning data into a single source of truth. The dashboards were intentionally built to surface actionable insights and automatically flag anomalies in real time.
To ensure adoption and usability at every level, the dashboards were standardized across all facilities with a consistent look, feel and drill-down structure. Snapshot views were also created for executive reporting, allowing leadership teams to quickly access data without additional manipulation.
RESULTS
The shift to a centralized digital analytics framework transformed how facilities performance data was accessed, shared and used across OSF HealthCare. What was once manual and fragmented data became timely, consistent and actionable.
To continue reading about the results of this effort, keep reading the full case study here.
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