Even after a decade of selling self-branded Pixel phones — and another several years of co-making Nexus, Google still shies away from taking full responsibility of a hardware company. After-sales support has yet to be one of Google’s strong suits, as my colleague Karandeep Singh recently highlighted in his account of his experience while exchanging an older device. And the same could extend to repairs if you’re planning to get a Pixel repaired, even through official channels.
A Pixel 7 Pro owner recounted a frustrating experience with Google’s repair services that led them to consider unofficial alternatives. Official battery replacement services from Google cost $68, which, at face value, appears more lucrative than third-party repairs that cost nearly three times as much. However, the phone’s owner highlights the hidden cost of Pixel repairs and the high likelihood of being rejected for trivial issues.
